Politique de confidentialité

What is the purpose of our Privacy Policy?

Anaba SAS, which publishes the www.anaba.fr website, places great importance on the protection and confidentiality of your personal data, which we regard as a mark of our reliability and trustworthiness.

Our Personal Data Privacy Policy reflects our commitment to complying with applicable data protection rules and, more specifically, with the General Data Protection Regulation ("GDPR").

Its purpose is to inform you about how and why we process your personal data in the context of the services we provide to you.

Who is our Privacy Policy for?

Our Privacy Policy applies to you, wherever you live, whether you are a client, a job applicant at Anaba, or a visitor to the www.anaba.fr website.

Why do we process your personal data and on what legal basis?

We process your personal data primarily for the following purposes:

To browse our website, use our services, and respond to your requests (e.g., information requests, complaints), based on our general terms and conditions of use and our legitimate interest in providing you with the best possible service.
To manage our customer service, based on the performance of the contract and our legitimate interest in responding as effectively as possible to your requests and complaints.
To keep you informed of our latest offers and events by email, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
To keep you informed of our latest offers and events by phone, based on our legitimate interest in retaining our customers and prospecting for new potential customers.
To manage invoicing and any unpaid invoices, based on our legitimate interest in receiving payment for the provision of our service and on our general terms and conditions.
To follow us and comment on our posts on social media, based on our legitimate interest in having a dedicated social media page.
To use our instant messaging service, based on our legitimate interest in communicating easily with you.
To receive our newsletter, which keeps you informed of all news about our services, based on our legitimate interest in retaining our customers.
To apply for a position at Anaba, based on the discussions we have with you during the recruitment process and our legitimate interest in recruiting and selecting candidates.
To schedule appointments with our teams, based on our legitimate interest in offering you an easy way to book a meeting with us.
To record our conversations with you in order to improve our customer service, based on your prior consent and our legitimate interest in improving the quality of our service and training our staff.
To record our conversations with you during sales prospecting calls, based on your prior consent and our legitimate interest in proving the performance of a contract and training our staff.

How did we obtain your personal data?

Your data is collected directly from you when you are a client of our services or a "simple" visitor to our www.anaba.fr website, and we undertake to process your data only for the reasons described above.

Your personal data may also be processed indirectly in the context of trade shows or social media (e.g., LinkedIn).

However, when you voluntarily post content on the pages we publish on social media, you acknowledge that you are fully responsible for any personal information you may disclose, regardless of the nature and origin of that information.

What personal data do we process and for how long?

Below is a summary of the categories of personal data we process and their respective retention periods:

Professional identification data (e.g., last name, first name, job title, company) and contact details (e.g., professional email address and phone number): retained for the entire duration of the service, plus the statutory limitation periods, which are generally 5 years.
Economic and financial data (e.g., bank account number, verification code), where there is a confusion between the name of your business and your personal name (e.g., sole proprietors, micro-entrepreneurs, very small businesses): retained for the time necessary for the transaction and for the management of invoicing and payments, plus the statutory limitation periods, which are generally 5 to 10 years.
Phone number, in the context of our telephone sales prospecting campaigns: retained for a maximum of 3 years from our last contact with you.
Email address: retained for a maximum of 3 years from our last contact with you in the context of our email prospecting campaigns, and until you unsubscribe in the case of our newsletter.
Data contained in your CV and cover letter: retained for the duration of the recruitment process, then for 2 years from the date of your application.
Connection data (e.g., logs, IP address): retained for 1 year.
Cookies: generally retained for a maximum of 13 months. For more details on how we use cookies, you can consult our Cookie Policy at any time on our website.
Voice recorded during phone conversations: retained for a maximum of 6 months, except for calls that serve as proof of the conclusion of a contract, which are retained for the statutory limitation periods, generally 5 years.

Once the applicable retention periods have expired, the deletion of your personal data is irreversible and we will no longer be able to provide it to you. At most, we may retain anonymized data for statistical purposes.

Please also note that, in the event of a dispute, we are required to retain all personal data concerning you for the entire duration of the proceedings, even after the retention periods described above have expired.

What rights do you have to control the use of your personal data?

Applicable data protection regulations grant you specific rights, which you may exercise at any time and free of charge, in order to control how we use your data:

Right of access and copy of your personal data, provided that the request does not conflict with trade secrecy, confidentiality, or the secrecy of correspondence.
Right to rectification of personal data that is inaccurate, outdated, or incomplete.
Right to object to the processing of your personal data for direct marketing purposes, as well as to processing based on our legitimate interest, unless compelling legitimate grounds justify such processing and override your interests, rights, and freedoms.
Right to erasure (the "right to be forgotten") of your personal data that is not essential to the proper functioning of our services.
Right to restriction of processing, which allows you to "freeze" the use of your data if the legitimacy of a processing activity is disputed.
Right to data portability, which allows you to retrieve part of your personal data in order to store it or easily transfer it from one information system to another.
Right to set instructions regarding the fate of your data after your death, either directly or through a trusted third party or a legal successor.

For a request to be taken into account, it must be made directly by you or your representative at dpo@anaba.fr. Requests cannot come from anyone other than you or your representative. We may therefore ask you for proof of identity if there is any doubt about the identity of the requester, as well as proof of representation.

We will respond to your request as soon as possible and no later than one month from its receipt. This period may be extended to a maximum of three months if the request is technically complex or if we receive a large number of requests at the same time.

Please note that we may always refuse to respond to any excessive or unfounded request, in particular due to its repetitive nature.

Who can access your personal data?

Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.

We would like to point out that we vet all our technical service providers before selecting them to ensure that they strictly comply with the applicable data protection rules.

Furthermore, we guarantee that we never transfer or sell your data to third parties or commercial partners.

Can your personal data be transferred outside the European Union?

The personal data processed by our website is hosted exclusively on servers located within the European Union.

We do our utmost to use only technical tools whose servers are also located within the European Union. Should this not be the case, we take great care to ensure that these tools implement the appropriate safeguards required to ensure the confidentiality and protection of your personal data.

How do we protect your personal data?

We implement all the technical and organizational measures required to ensure the security of your personal data on a daily basis and, in particular, to protect against any risk of destruction, loss, alteration, or disclosure.

Do we use cookies when you browse our website?

We inform you that we use cookies when you browse our website. For more information, please consult our Cookie Policy.

Who can you contact for more information about the use of your personal data?

To best ensure the protection and integrity of your data, we have officially appointed a Data Protection Officer ("DPO") with the CNIL, our supervisory authority.

You can contact our DPO at any time and free of charge at dpo@anaba.fr for more information or details on how we process your data.

How can you contact the CNIL?

You can contact the French data protection authority, the Commission Nationale de l'Informatique et des Libertés ("CNIL"), at any time at the following address: Service des plaintes de la CNIL, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07, France, or by phone at +33 1 53 73 22 22.

Can the Privacy Policy be modified?

We may modify our Privacy Policy at any time to adapt it to new legal requirements and to any new processing activities we may implement in the future.

‍

Published on October 12, 2026

Certified compliant by Dipeeo ®

Privacy policy